Shipping policy
Last updated: October 29, 2026
Thanks for shopping with PawPrint Oasis. Here's how we get your order to you.
Where we ship We ship to all 50 US states and Washington, DC. A few items (such as the Bath Day bundle) ship to the contiguous US and DC only; this is shown on the product page and at checkout. Delivery to Alaska and Hawaii may take longer. We don't currently ship to US territories, APO/FPO, or PO boxes.
Where orders ship from Most products ship from US warehouses; the product page shows where each item ships from.
Processing and delivery times Orders ship in 1–3 business days and typically arrive in 3–7 business days. Delivery times are estimates and can be affected by carrier delays, weather, or holidays.
Shipping costs
- Orders of $35 or more: free standard shipping
- Orders under $35: flat $4.95 Exact charges are shown at checkout before you pay.
Tracking You'll get an email with a tracking number as soon as your order ships. Tracking can take 24–48 hours to show its first scan.
Address accuracy Please double-check your address at checkout. If you spot a mistake, email us right away — we can usually correct it before the order ships. Once it's with the carrier we can't reroute it, and we aren't able to refund orders delivered to an incorrect address supplied at checkout.
Lost, damaged, or delayed packages If tracking shows delivered but nothing arrived, give it 48 hours (carriers sometimes scan early), check with neighbors, then email us and we'll open a trace or send a replacement. If an item arrives damaged, send us a photo within 7 days and we'll ship a replacement at no cost.
Changes and cancellations Email us as soon as possible. We can change or cancel an order any time before it ships. Once it's in transit, we'll help you with a return instead.
Questions Email support@pawprintoasis.com. We reply within one business day.