Refund policy
Last updated: October 21, 2026
Our 30-day happiness guarantee If you or your pet aren't happy with a product within 30 days of delivery, we'll make it right with a replacement or a refund. We know it's been near a dog — we just ask that the item is in reasonable, resellable condition and includes its original parts and accessories.
How to start a return
- Email support@pawprintoasis.com with your order number and a sentence about what went wrong.
- We'll reply within one business day with return instructions and the return address.
- Ship the item back. Once we've received and checked it, we'll issue your refund to the original payment method within 3–5 business days.
Please contact us before sending anything back — items returned without a return request can't be processed.
Return shipping
- If the item arrived damaged, defective, or wasn't what you ordered, return shipping is on us and we'll send a prepaid label.
- For change-of-mind returns, you cover return shipping. We'll always tell you the cost up front so there are no surprises.
Damaged or defective items Send us a photo within 7 days of delivery and we'll ship a replacement right away — no need to send the damaged item back.
Exchanges Want a different color or size? Email us and we'll sort out an exchange, or process a return and a new order, whichever is faster.
Cancellations You can cancel any time before your order ships — just email us. Orders already in transit follow the return process above.
Non-returnable items For hygiene reasons, opened grooming consumables such as shampoo bars, balms, and filters can't be returned unless they arrived damaged or defective.
Refund timing Refunds go back to your original payment method. Your bank or card issuer may take an additional 5–10 business days to post it.
This policy doesn't limit any rights you have under applicable consumer protection law.
Contact Returns, exchanges, cancellations, and damage reports: support@pawprintoasis.com